Meta board: Change VIP moderation system

LONDON — Facebook parent Meta’s quasi-independent oversight board said Tuesday that an internal system that exempted high-profile users, including former President Donald Trump, from some or all of its content moderation rules needs a major overhaul.

The report by the Oversight Board, which was more than a year in the making, said the system “is flawed in key areas which the company must address.”

Meta asked the board to look into the system after The Wall Street Journal reported last year that it was being abused by many of its elite users, who were posting material that would result in penalties for ordinary people, including for harassment and incitement of violence.

Facebook’s rules reportedly didn’t seem to apply to some VIP users while others faced reviews of rule-breaking posts that never happened, according to the Journal article, which said the system had at least 5.8 million exempted users as of 2020.

The system — known as “XCheck,” or cross-check — was exposed in Facebook documents leaked by Frances Haugen, a former product manager turned whistleblower who captured worldwide headlines with revelations alleging that the social media company prioritized profits over online safety and galvanized regulators into cracking down on hate speech and misinformation.

The company has said cross-check, which applies to Facebook and Instagram, was designed to prevent “overpolicing,” or mistakenly removing content thought to be breaking the platform’s rules.

The Oversight Board’s report said that the cross-check system led to delays in taking down content that violated the rules because there were up to five separate checks. Decisions on average took more than five days, it found.

The board also urged Meta to remove or hide content while it’s being reviewed and said the company should “radically increase transparency around cross-check and how it operates,” such as outlining “clear, public criteria” on who gets to be on the list.