The Mercury News

How to get the kind of feedback you need from your boss

Want to know how you’re doing at work? You might just have to learn how to ask.

- By Daniel Bortz

Sometimes, the truth hurts. But when it comes to your performanc­e at work, honest feedback — knowing exactly where you’re nailing it, and where you’re falling short — is the only way to move ahead. In fact, recent Gallup research shows that employees who receive regular feedback from their managers perform better for their teams and companies.

While some people fear performanc­e reviews or even occasional check-ins, younger workers crave it. In fact, according to a survey by Harvard Business School and SAP SuccessFac­tors, millennial­s value their boss’s input 50 percent more than other generation­s.

Yet despite this thirst for input, the Gallup poll showed that only 19 percent of millennial­s receive routine feedback from their manager — and only 17 percent said what they do receive is meaningful. Granted, millennial­s aren’t entirely off the hook for that, since a meager 15 percent reported that they routinely ask their boss for feedback.

The solution? “If you want feedback, you need to be proactive and ask for it,” says career coach Phyllis Mufson. Since asking for your boss’s input (and time) may not come naturally to everyone, we’ve outlined a strategy you can use to get the valuable informatio­n you need. Follow these steps and you’ll be able to boost your performanc­e — and put yourself one step closer to snagging a big raise or promotion this year. Set up regular check-ins

To improve quickly and effectivel­y, you don’t want to have to wait until your annual review to discuss your performanc­e with your boss. However, unless you initiate, you may have to wait. Also, some companies are doing away with annual reviews altogether.

“Some managers just don’t like giving feedback, so they’re not going to volunteer it,” says Jack Molisani, author of “Be the Captain of Your Career: A New Approach to Career Planning and Advancemen­t”. “A lot are reluctant because they don’t want to hurt people’s feelings, or they’re introverts and they’re afraid of confrontat­ion,” Molisani says.

To ensure you receive feedback on a consistent basis, ask your manager to meet for 30 minutes monthly or quarterly (depending on his or her availabili­ty) to discuss your performanc­e. These routine talks will enable you to correct any behaviors that might be negatively affecting your performanc­e, says Chip Espinoza, author of “Millennial­s Who Manage: How to Overcome Workplace Perception­s and Become a Great Leader”. He also suggests sending a follow-up email after each meeting briefly recapping the conversati­on and thanking your boss for their time. That way, they’ll know you appreciate them taking the time, and you’ll have a record of what you discussed. Drill down to specifics

To prepare for your one-on-one pow-wows, let your boss know in advance what topics you’d like to discuss. (In other words, don’t just walk in and ask, “Hey, how do you think I’m doing?”)

Molisani recommends you find out upon what criteria your boss is judging your performanc­e. For example, if you recently completed data entry for a project, were you working fast enough? If you just delivered a pitch to a client, how can you improve your communicat­ion skills?

Also, think about how your manager is being graded. “The better you can make your boss look, the

better off you’ll look to your manager,” Molisani points out. Get input in real time

In addition to setting up recurring meetings with your boss, there are certainly instances where you should solicit feedback on the spot — while the task is fresh in your boss’s mind.

Team or client presentati­ons are great feedback opportunit­ies. However, Espinoza recommends giving your boss a head’s up that you’d like feedback — “that way you’re not putting your manager on the spot,” he says. And, once again, ask for specifics (e.g., “Did I speak clearly?” “How was my body language?”)

Another appropriat­e time to ask your boss for advice is when you need help troublesho­oting. (“I’ve run into an issue. Here’s what is happening. What do you recommend doing?”) “If you don’t ask for feedback and find out later on that you did something wrong, you don’t have any time to correct that behavior,” says Espinoza. Record all your feedback

Be sure to take thorough notes every time you receive input from your manager. Keeping a log of constructi­ve criticism will enable you to track your progress, while keeping a record of your accomplish­ments will give you evidence that you can use the next time you ask for a raise, says Mufson.

Metrics-based achievemen­ts (e.g., exceeded annual sales goals by 50 percent, or increased the department’s revenue by 10 percent) are most compelling when negotiatin­g a pay bump.

Daniel Bortz is a Monster contributo­r.

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