Construction noise ruined Sandals vacation in Barbados

Q|

I am writing to you as we have had a poor experience with Sandals Resorts. The week of June 4, my husband and I stayed at its resort in Barbados.

Major construction was going on at the resort. The construction had been ongoing and was not disclosed to me. It carried on from early in the morning until dinner time. There was not a location at the resort where you could escape the loud noise. We tried to make the best of the situation; we used ear plugs and finally resorted to having to listen to music played very loudly with earphones to try to drown out the construction noise.

If we had known of the construction, we would have selected an alternative Sandals location.

During our stay, we spoke to a customer representative who told us that our complaint would be registered and that the director of guest services would contact us within one to two days. We had to follow up with her, and she told us that the company could not respond to our complaint until after we had settled the bill and were home.

Once we arrived home, we followed up with her and were told that a “ticket” was opened on our behalf. We were offered two free nights if we booked another Sandals vacation within a year.

We already have a U.S. vacation planned for 2018 and would not be able to book another Sandals vacation within that time frame.

We have lost faith in the company. We have had three vacations with Sandals Resorts and would have continued to do so in the future. We are very concerned with its lack of communication. Any assistance or guidance you can provide would be greatly appreciated.