Meet the karate kids ... Airline urged to join dispute body
YOUNGSTERS at a Huddersfield school have been learning all about karate.
The lessons at Spring Grove Junior, Infant and Nursery School in Springwood have been led by Huddersfield karate expert Nisar Smiler.
He is president of the World Mixed Martial Arts Council and is an 8th Dan.
He presented the children has so far inexplicably and persistently refused to sign up, denying their passengers, access to an independent arbitration service.
“Clearly this decision puts Jet2’s customers and those of other airlines that haven’t yet signed up, at a distinct disadvantage and in many cases could mean their passengers are denied the fundamental rights they are entitled to.
“I am therefore calling on Jet2 and other airlines, including Aer Lingus and Emirates, to commit to ADR in the interests of their passengers.”
CAA introduced ADR in 2016 with the aim of ensuring passengers could escalate disputed complaints and receive with framed certificates in a special assembly in recognition of their hard work, together with Kirklees councillor Andrew Cooper, both pictured on the back row. a legally-binding solution without going to court.
Last week, the authority said more than 10,000 airline customers have since escalated a complaint to one of two ADR services approved by the CAA, with 75% of complaints resolved in consumers’ favour.
It said that almost 80% of air passenger journeys are now covered by ADR and seven of the UK’s biggest airports have also signed up, helping resolve complaints around baggage and assistance for disabled passengers.
Mr Haines said: “From the thousands of passengers already receiving positive outcomes from the ADR process, we are confident that complaint handling and resolution has already significantly improved in the last 12 months.”
The CAA said its passenger advice and complaints team now only accepts complaints from passengers of airlines not signed up to ADR schemes.
Tim Alderslade, chief executive of Airlines UK, the association that represents UK-registered carriers, said: “UK airlines work hard to ensure that the passenger experience is as smooth and enjoyable as possible.
“However, occasionally things do go wrong and that is why airlines provide support to passengers, including complying with all legal requirements on passenger rights and consumer protection paying compensation when it is due and offering great customer service to their 270 million passengers, in what is a highly competitive industry.
“Following the ADR Directive and its implementation by the UK Government, ADR was made available in the aviation sector on a voluntary basis. The majority of UK carriers have already signed up with an ADR provider while others will be carefully considering it as an option, ultimately basing their decision on what is best for their customers.”