Council keep people posted

South Lanarkshire Council has been awarded a‘mark of Distinction’by the Keep Me Posted campaign.

It acts as a symbol to residents that they will have the right to receive their council tax, water and sewage bills by post.

South Lanarkshire Council serve more than 311,000 residents and have been awarded a Mark of Distinction due to their commitment in providing all of their residents with paper bills for council tax water and sewage, without charge or penalty.

The council joins a number of UK water, energy and financial services companies who currently back the campaign, including recent recipient Essex and Suffolkwater.

Judith Donovan, chair of the Keep Me Posted campaign, said: “I’m delighted to award South Lanarkshire Council with the Keep Me Posted campaign’s‘best Practice’ Mark of Distinction.

“This will ensure that residents will be given a choice in how they receive their council tax, water and sewage bills.

“We are glad that South Lanarkshire has recognised that consumers who prefer not to manage their accounts online need protecting.

“Our campaign is dedicated to standing up for the rights of these consumers and so we are very pleased South Lanarkshire has made this commitment.”

A South Lanarkshire Council spokesman said:“growing numbers of residents want to communicate with the council digitally, and we continue to develop channels to meet their needs.

“However, we acknowledge that many local people still depend on paper communications and we believe it is important that we meet their needs.

“We are delighted that our approach has been recognised by the Keep Me Posted campaign and are pleased to receive its Best Practice Mark of Distinction.”

South Lanarkshire Council join the likes of Royal Bank of Scotland and Natwest publicly recognised by the campaign for providing paper bills and statements to its customers, without taking away continued access to online statements.