Khaleej Times

Bought full-price iPhone batteries? Get a rebate

- David Shepardson and Stephen Nellis

san francisco — Apple has seen “strong demand” for replacemen­t iPhone batteries and may offer rebates for consumers who paid full price for new batteries, the company said in a February 2 letter to US lawmakers made public on Tuesday.

Apple confirmed in December that software to deal with ageing batteries in iPhone 6, iPhone 6s and iPhone SE models could slow down performanc­e. The company apologised and lowered the price of battery replacemen­ts for affected models from $79 to $29.

In the letter released on Tuesday, amid nagging allegation­s that it slowed down phones with older batteries as a way to push people into buying new phones, the company said it was considerin­g issuing rebates to consumers who paid full price for replacemen­t batteries.

The letter, released by the US Senate Commerce Committee, also said Apple provided a phoneslowi­ng software update in January 2017 but did not disclose it until a month later. In the letter, Apple said it had known about battery problems caused by a manufactur­ing defect as early as autumn 2016.

Senator John Thune, a Republican who chairs the committee, said that “consumers rely on clear and transparen­t disclosure­s from manufactur­ers to understand why their device may experience performanc­e changes.”

Thune said that in discussion­s with the committee, “Apple has acknowledg­ed that its initial disclosure­s came up short. Apple has also some follow-up informatio­n, including an answer about additional steps it may take to address customers who purchased a new battery at full price.” — Reuters

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