Pan Asia Bank relief to customers with value added services

Supporting the country’s efforts to fight the COVID- 19 pandemic, Pan Asia Bank has deployed a range of value added services to ensure customers can stay home safe and yet access its banking solutions.

Pan Asia Bank introduced a Mobile ATM vehicle service for the added convenience of customers as well as non- customers. The mobile vehicle will be serving customers across the Colombo district enabling them to withdraw cash as well as to obtain their account details etc. Moreover any additional fees that are generally charged when another bank’s ATM is used will be refunded to all Pan Asia Bank ATM cardholders at the end of month during this period, the bank said in media release.

Also even during curfew hours selected Pan Asia Bank branches will remain open from 8.30 - 11.00 a.m. on weekdays (except for holidays) while in non-curfew areas, the branches are kept open from 9 am to 3 pm.

“All the official health precautions against COVID-19 are being taken by our staff such as wearing masks, gloves, sanitizing and frequent disinfection of the common customer areas. The safety and well-being of its customers is the foremost priority for the bank and all its activities will be conducted in compliance with guidelines issued by the government and the health authorities,” the release said.

“No sooner the country was struck by COVID-19, Pan Asia Bank took a decision not to recover the loan installments for three months for Sammana, Swabhimana and Ranaviru loans it had granted as a special relief measure,” it said.

Extending relief to COVID- 19 affected SME and Personal Loan borrowers, Pan Asia Bank has invited eligible borrowers to submit written requests before April 30. Requests can either be emailed to customerservice@panasiabank.com or by contacting the bank’s Relationship Manager or the nearest branch. Requests must include loan details, relief requested, contact details and signature of borrower.