LECO increases customer service capabilities
The Lanka Electricity Company Pvt Ltd (LECO) has enhanced its customer service standards in line with modern mobile phone communication technology by unveiling myLECO app and the LECO 24 hour - Call Centre.
LECO customers within stipulated business peripheries can now connect with LECO at any time and obtain services after downloading these apps that are compatible with both Smart phone types, Android and IOS.
These services comprise making electricity bill payments, obtaining information of power cuts, SMS notifications, obtaining bill-history and obtaining information of due payments and meter readings, the state power utility said in a media release.
myLECO app also facilitates reading meters of bulk suppliers who have Smart Meters and facilitating consumers that use Solar Power to obtain their payment information, on line.
The LECO hotline 1910 will facilitate 10 customers simultaneously at a time to obtain information in Sinhala, English or Tamil on power failures, power cuts for the purpose of maintenance and sudden power failures.
Tissa Nanayakkara, Chairman, LECO, speaking of these newest services by LECO said their intention is to further strengthen relationships with LECO consumers by catering to their needs and wants promptly to make their lives easy. “Our objective is to save precious time of our consumers who lead busy lives to obtain LECO services without physically stepping into our branches and service centres. In the near future we will commission ‘bill paying machines’ that will operate 24 hours to facilitate customers who do not have internet facilities. This initiative is significant within the electrical sector in Sri Lanka,” he added.
LECO was established in 1983. As of today, LECO services around 569,270 customers within Galle to Negombo. LECO has offered various services to its customers and Prepaid and Postpaid facilities are included. Under the Prepaid facility, consumers could pay available money in hand to obtain electricity for a specific time. Also electricity bills could be paid to the exact amount with credit cards, via Internet, by making standing orders to bank, and at supermarkets.