AIA first life insurer in Sri Lanka to introduce Robotic Process Automation

AIA Insurance, a leader in pensions, health and life insurance in Sri Lanka has partnered with POTENZA ( Pvt) Limited; the premier Business Technology and Robotic Process Automation Company in Sri Lanka for automation of business processes through Robotic Process Automation (RPA).

A first in its industry in Sri Lanka, this process automation was implemented using one of the world’s leading RPA platforms Automations.

AIA embarked on this initiative to apply RPA technology to its operational functions which involved time- consuming processes, performed manually, with the objective of enhancing productivity across the entire organization.

With the process automation in place, AIA can now perform these functions within minutes, enabling AIA to divert their resources to more value-added functions to help the business, while enriching the lives of its employees.

AIA’s Chief Technology Officer Umeshi de Fonseka noted “This partnership is another step in our efforts and commitment to transform our business in order to provide a better customer experience while empowering our employees to explore their full potential. This will transform the organisation with improved efficiency in business operations and improved productivity from our employees.

With our global exposure, we have always been the trailblazers in the industry in terms of adopting innovative technologies. We commend the knowhow and solutions approach of the POTENZA team. They are not just a technology company, but a talented group of Business Transformation Consultants with solid industry exposure”.