DOLE launches ‘Serbisyo, Now Na!’

CEBU CITY - The Department of Labor and Employment (DOLE) in Central Visayas launched its “Serbisyo, Now Na!” campaign that aims to provide the public ontime and quality services.

DOLE Regional Director Alvin Villamor said they initiated the campaign to encourage everyone in the department to help one another to be able to respond to the concerns and needs of their clients immediately.

“There’s a lot of work to be done and what is essential is that no concern or issue is left neglected. It has to be acted upon immediately, even if the desired results are not achieved right away. Dapat asikasuhin kaagad,” Villamor said.

With “Serbisyo, Now Na!”, DOLE demonstrates its support for the government’s campaign against red tape, Villamor said, adding, the campaign would instil a sense of moral responsibility among civil employees, along with the value of giving due attention to the concerns or issues of their clients.

He said the campaign also seeks to provide immediate action on concerns raised by the department’s employees. “The concerns of our employees are definitely of equal importance. So, I am directing the Internal Management Support Division, particularly the Human Resource Department, to be proactive and look into the needs and concerns of the employees,” he said.

Villamor also challenged all field offices, divisions and units to implement the systems that have already been put in place and work. “You can all watch me work and I will also watch you work. I am not running away from this responsibility, which I have already embraced wholeheartedly. So, let us be in this together,” he said.

DOLE Assistant Regional Director Roy Buenafe also urged civil workers to actively incorporate the initiative of “Serbisyo, Now Na!” in their daily work. “In any transaction, the imposition of additional irrelevant items other than those listed in the documentary requirements for instance, is already red tape and that must be stopped. This is only one of the many things that we want clearly defined and we will not tolerate anybody practicing this kind of inefficiency in the office,” Buenafe said.