Manila Bulletin

Q&A: What Facebook's Shift Could Mean to Users, Businesses

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NEW YORK (AP) — In coming days, Facebook users will see fewer posts from publishers, businesses and celebs they follow. Instead, Facebook wants people to see more stuff from friends, family and other people they are likely to have "meaningful" conversati­ons with — something the company laments has been lost in the sea of videos, news stories (real and fake), and viral quizzes on which "Big Bang Theory" character you are.

Here are some frequently asked questions about what users and businesses might expect from the changes. WHY IS FACEBOOK DOING THIS? CEO Mark Zuckerberg has been doing a bit of soul-searching about the negative effects his company may be having on society and its users' psyches. He's come a long way since November 2016, when he dismissed the notion that fake news on Facebook could have influenced the U.S. presidenti­al election as a "pretty crazy idea."

Now it's his personal goal for 2018 to fix the site and weed out hate, abuse, meddling by malicious nation states, while also making it more "meaningful" and less depressing for users.

While he acknowledg­es that Facebook may never be completely free of malign influences, Zuckerberg says that the company currently makes "too many errors enforcing our policies and preventing the misuse of our tools."

The company also faces pressure from regulators in the U.S. and abroad, and a growing backlash from academics, lawmakers and even early executives and investors about the ways in which social media may be leaving us depressed, isolated, bombarded by online trolls and addicted to our phones.

Facebook would much rather make changes on its own than have its hand forced by regulators — or to see disillusio­ned users move on to other, newer platforms. HOW WILL IT AFFECT THE

COMPANY'S BUSINESS? Facebook's stock price dropped almost 6 percent on Friday morning before regaining some ground. That suggests investors take Facebook seriously when it says the move will likely make users spend less time on its service. Less time, of course, means fewer advertisin­g eyeballs at any given time.

This is a huge shift for Facebook, which until recently has been laser-focused on

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