FCMB Upgrades Banking Platform

First City Monument Bank (FCMB) Limited said it has successfully upgraded its Service Delivery platform by deploying the Finacle Core Banking solution version 10 to enhance service and customer experience.

The bank explained that the new generation banking platform will also accelerate innovation and support its business growth in the rapidly changing business environment in which it operates.

With this development, the advanced service-oriented architecture (SOA) of Finacle 10 enables the bank optimise its processes; enhance system reliability, performance, scalability and security, among others, it further explained.

This ensures that transactions at the bank’s branches and other touch points are now faster with rare occasions of service unavailability at its alternate channels, while offering more innovative products to customers.

While expressing gratitude to customers for their patience and understanding during the upgrade process, the bank in a statement, assured that it would continue to improve in its products and service offerings.

Commenting on the development, the Group Managing Director/Chief Executive of First City Monument Bank, Mr. Ladi Balogun, expressed delight over the successful conclusion of the Finacle 10 service delivery platform upgrade.

He added: “We are conscious of the needs of our target market and the evolving dynamics of the society with an increasing technology savvy population. The new Finacle 10 solution provides us the flexibility required to create new pathways for enhanced offerings and service excellence using cutting edge technology. It has also placed us on a higher pedestal to sustain our rapid expansion drive and keep pace with market demands and trends.”

Also, the Executive Director, Service Management and Technology of FCMB, Mr. Nath Ude, said: “The pace of change in the financial services sector is unprecedented, driven by growth in disruptive technologies that are changing how we bank and conduct business.