MeDirect ensures continuity of banking services
MeDirect announces that it has implemented the necessary contingency measures to allow the bank to be able to continue operating on a business as usual basis via remote working in the case of a lockdown decided by the authorities or if it is negatively affected by the current Covid-19 outbreak.
“Over the past days, the bank has taken the necessary steps and contingency measures so that by Monday, 16 March staff will have the capability to work remotely from their homes. This means that our clients can seamlessly continue to benefit from our services both online and over the phone and our staff will be there to assist them,” said Arnaud Denis, Group chief Executive officer of MeDirect.
At this stage, the bank is not implementing a mandatory workfrom-home policy, but any staff members who ask to work from home are being given the flexibility to do so. If the need arises, MeDirect is ready to implement procedures whereby all staff can operate remotely, with no adverse impact on clients.
“I would like to warmly thank all of our colleagues at MeDirect, especially the IT staff, for the quick turnaround in being able to ensure all employees are equipped with the necessary remote working capability,” said Denis.
The advice from health experts is that avoiding non-essential contact is one way of preventing the spread of the virus and thus the bank encourages clients to make greater use of its online services or to contact their financial adviser by phone should they need advice.
MeDirect’s Wealth Support team can be reached on +356 2557 4400 Monday to Friday: 8am to 6pm and Saturday: 9am to 1pm or on email: customerservice@medirect.com.mt
MeDirect reminds its clients that it has issued important guidelines for clients to ensure they are well prepared to access their accounts and investments in the simplest way possible. The guidelines are available at: https://www.medirect.com.mt/updates/news/news -articles/coronavirus-prepareand-prevent-for-more-peace-ofmind
In the current uncertain economic environment, MeDirect pays particular attention to protecting the bank with enhanced risk management and we continue monitoring the current pandemic in close collaboration with the authorities and will take all necessary measures to safeguard the bank, its staff and its clients.