Auto advice

Our motoring editor answers your questions on consumer protection when buying from a dealer

Q If I buy a car from a dealer, what are my rights?

A When buying a car from a dealer, your consumer rights are the same as when buying any product from a business. Under the Sale of Goods and Supply of Services Act 1980, the car must match its description. For instance, the mileage should align with what was stated in the advertisement or promotional materials. The car should also be of satisfactory quality, meaning it should be in reasonable condition given its age and history. Finally, the car must be fit for its stated purpose, so it must be roadworthy.

Q What if I find a fault?

A If the car is defective, you have the right to cancel the contract within the first 30 days and request a full refund. Alternatively, you can choose a repair, replacement, or price reduction. The seller must address the issue, whether you paid in cash or through a loan. If the dealership repairs your car, the fix should resolve the problem. Should the same issue recur after the repair, you can refuse further repairs and request either a replacement vehicle or a full refund.

Q What doesn’t count as a fault?

A If the car’s problem is due to misuse, an accident, or just plain old wear and tear, then it won’t be covered. Also, if you were told about a fault when buying or could have spotted it during a pre-purchase inspection (like that dent on the door), consumer rights law does not provide coverage. The situations that are not included are:

— If you were informed about the fault at the time of purchase.

— If the fault could have been identified during an inspection by you or your mechanic, such as a visible dent. — If you are responsible for causing the fault.

— If the fault is due to normal wear and tear expected, based on the car’s usage. For example, needing new tyres or brake pads.

Q What if you have a complaint?

A Always start by addressing your complaint to the person who sold you the car. If they can’t resolve your issue, you can escalate it by filing a formal complaint with the relevant trade or professional organisation. l