Waterloo Region Record

Social media ‘virtue signalling’ is about saying something and doing nothing

- NICK KOSSOVAN Nick Kossovan is the Customer Service Profession­als Network’s director of social media (executive board member). Submit your social media questions to nick.kossovan@gmail.com. Follow @NKossovan on Instagram and Twitter.

Here’s the scene:

While stirring his Starbucks coffee with a plastic stir stick, he scrolls through his Twitter feed. He likes a few tweets that insult climate change deniers and retweets a link to an article outlining how climate change will significan­tly raise sea levels by 2050. I hate climate change deniers, he thinks to himself as he tosses his plastic stir stick into the trash and places a plastic lid on his coffee. He then walks to his SUV, which he left running to keep the AC on (it’s a sweltering and humid late September day), parked in front.

Classic digital engagement of “do as I say, not as I do.”

Token display on social media has become so common it’s often seen as a platitude. “Virtue signalling,” a term popularize­d by James Bartholome­w’s article Easy Virtue (The Spectator, April 18, 2015), has become part of our lexicon to call out such platitude.

Virtue signalling implies an individual, company, or organizati­on doesn’t genuinely believe in the cause they publicly support — their agenda is to look good in others’ eyes. It’s a form of hypocrisy that has existed since the dawn of civilizati­on — it’s part of the social survival tools we use to get along with others, which requires being accepted.

Social media has made it too easy to voice an opinion about a particular cause without taking to the streets, without taking any personal risks or taking any substantiv­e action. Many people think merely retweeting a hashtag, posting a picture on Instagram wearing a pink shirt (#PinkShirtD­ay), temporaril­y adding a rainbow-coloured frame Facebook picture, or adding your name to an online “Save the Snow Leopards” petition is participat­ing in meaningful social-political activism.

Social media virtue signalling proliferat­ion is due to the belief that expressing, or supporting, opinions that are likely to be acceptable will show you’re a good person. I call it “digital vanity” — making a statement because you reckon it’ll garner approval. On more than one occasion, we’re all guilty of digital vanity.

The need for social acceptance, recognitio­n, and status is a powerful drug; it’s a part of the foundation for human motivation. Yes, you do care what others think of you. Social media is where we seek attention, adoration, digital applause and reinforcem­ent of our beliefs — which are the reasons for social media’s rapid universal adoption. Social media facilitate­d virtue signalling achieves this ego feeding in an almost eloquent fashion.

Social media = Look at me!

So, is virtue signalling bad or good?

It’s complicate­d. On the one hand, broadcasti­ng ideals and values is good — it creates awareness. On the other hand, virtue signalling morphs into “bad” when such broadcasti­ng becomes a repetitive behaviour pattern. It’s said we live in an age of outrage. In itself outrage has never addressed any social issue. #OccupyWall­Street didn’t end bad business practices or redistribu­te wealth.

Tweeting your outrage of homelessne­ss from your iPhone 11, while walking past a homeless person asking for change, as you head to meet friends for drinks at some overpriced currently in vogue watering hole accomplish­es nothing other than making you feel good about yourself. That $20 apple Martini you’re fortunate to be able to purchase could have bought that homeless person you claim to care about a decent meal.

Imagine how different our world would look and feel if a large percentage of people expressing on social media platforms their support for a cause, solidarity, or outrage took meaningful action instead. It’s easy to be outraged over food insecurity and expect some government level to do something rather than to go out and purchase $100 of groceries and deliver it to a local food bank. Off-line action is increasing­ly becoming a rarity. It’s expected that our tweets, posts and rants in comment sections will spur action in others.

Social media is a means, not an end. Whether intentiona­l or not, creating awareness is a strategic tactic, not an end goal.

Social media success is measured in engagement (retweets, likes, and comments). It’s all ego-stroking that does nothing meaningful to change the world. For that to happen, you need to sign off from your device and go into the real world to #BeTheChang­e.

Social media has made it too easy to voice an opinion about a particular cause without taking to the streets, without taking any personal risks or taking any substantiv­e action

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