DEWA sets benchmark in key performance indicators
DUBAI: Dubai Electricity and Water Authority (DEWA) has become a global benchmark in key performance indicators (KPIS) in its areas of work.
In 2023, DEWA received over 100 benchmarking visits by prominent local and international companies and organisations. The visits aimed to learn about DEWA’S experiences and practices as a leading utility company. DEWA has set unprecedented global standards in the energy and water sectors and came in the top position globally in more than 10 KPIS in its areas of work, according to a study conducted last year by a specialised international consultant.
This global recognition underlines DEWA’S pioneering role in this pivotal sector.
It also reflects Dubai’s success in achieving advanced ranks in many regional and global competitiveness reports in various fields, enhancing its sustainable growth and consolidating its global economic position. These benchmarking visits provided a plaform for knowledge exchange and sharing experiences and best practices.
DEWA has effectively contributed to exchanging best practices on operational efficiency, sustainability, and happiness of customers and all stakeholders. DEWA has actively collaborated with its global peers to explore joint ventures, research initiatives, and mutually beneficial projects that advance the energy and water sectors.
“Wefollowtheroadmapsetbyhishighnesssheikh
Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to continue advancing on global competitiveness and achieve sustainable development across all sectorsrelatedtoperformanceandcompetitiveness indicators. We were pleased to welcome more than 100 companies and organisations from around the world in 2023. This emphasises our ongoing efforts to adopt the latest global technologies in the production, transmission, and distribution of electricity and water. We have set world records in the performance indicators of the energy and water sectors, surpassing prominent utilities in Europe and the USA in all global competitiveness indicators,” said HE Saeed Mohammed Al Tayer,
MD & CEO of DEWA.
“We adopt the latest smart tools and technologies and develop our own technologies to enhance the capability and efficiency of the generation plants as well as the transmission, distribution, and control networks for electricity and water. Innovation is an essential pillar for developing our services, initiatives, business plans, and projects to consolidate and strengthen DEWA’S global competitiveness. Over the last 10 years, we have reduced the electricity Customer Minutes Lost (CML) in Dubai from 4.9 minutes in 2014 to 1.06 minutes in 2023, which is the lowest in the world.”